Refund policy
At LORAVEN, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.
30-Day Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
To be eligible for a return, the item must generally be:
- In the same condition in which you received it
- Unworn and unused
- Free from damage caused after delivery
- Returned with any original tags, accessories and packaging
- Accompanied by proof of purchase or your order number
To request a return, please contact us at businessclever0@gmail.com.
Please do not send an item back without first contacting us. Returns sent without prior approval may not be accepted.
Once your return request has been approved, we will provide you with the appropriate return instructions and return address. Where applicable, we will also provide information regarding a return shipping label.
For any return-related questions, you can contact us at:
Email: businessclever0@gmail.com
Phone: +44 7882 763985
Business: LORAVEN
Location: London, United Kingdom
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, materially different from its description, or you have received the wrong product, please contact us as soon as possible at businessclever0@gmail.com.
Where possible, include:
- Your order number
- A description of the issue
- Clear photographs or video showing the problem
We will review the issue and work with you to provide an appropriate solution, which may include a replacement, refund or other remedy where required.
Nothing in this policy limits your statutory rights regarding faulty, misdescribed or unsatisfactory goods.
Non-Returnable Items
Certain products may not be eligible for a change-of-mind return, including where applicable:
- Custom-made or personalised products
- Perishable goods
- Products that deteriorate or expire rapidly
- Sealed hygiene or personal-care products once the seal has been opened, where a return would be unsuitable for health or hygiene reasons
- Hazardous materials, flammable liquids or gases
- Gift cards
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Any exclusions above apply only to the extent permitted by applicable law and do not affect your statutory rights if an item is faulty, damaged or not as described.
Sale and Promotional Items
Products purchased during a sale or promotion may still be eligible for return in accordance with this policy and applicable consumer law.
Discounted pricing does not remove any statutory rights you may have in relation to faulty, damaged or misdescribed goods.
Exchanges
If you would like a different product, size, colour or variation, please contact us first.
In most cases, the fastest way to receive the item you want is to return the original eligible item and place a new order once the return has been approved.
Return Shipping Costs
For approved change-of-mind returns, return shipping costs may be the customer's responsibility unless we tell you otherwise.
If an item is defective, damaged, incorrect or otherwise requires us to cover the return under applicable law, we will provide the appropriate return instructions.
We strongly recommend using a tracked shipping service when returning an item. LORAVEN cannot be responsible for returned parcels that are lost before reaching the designated return location.
United Kingdom Cancellation Rights
If you are a consumer purchasing online in the United Kingdom, you may have a legal right to cancel your order without giving a reason.
For most eligible online purchases, you can notify us that you wish to cancel within 14 days of receiving your goods. You then generally have a further 14 days to return the goods.
Where the statutory right of cancellation applies, eligible refunds will be handled in accordance with applicable UK consumer law, including any standard delivery costs that are legally required to be refunded.
Some products are excluded from statutory cancellation rights, including certain personalised, perishable and opened sealed hygiene products.
European Union / EEA Customers
If your order is delivered to a country where EU or EEA consumer cancellation rights apply, you may generally have the right to cancel an eligible distance purchase within 14 days without providing a reason, subject to applicable exceptions.
Your statutory rights under local consumer law remain unaffected.
Refunds
Once we receive and inspect your approved return, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
We aim to process approved refunds promptly. Once issued, your bank, card provider or payment service may require additional time to post the funds to your account.
Where applicable law provides a shorter mandatory refund deadline, that legal deadline will apply. Under UK distance-selling rules, refunds for qualifying cancellations generally must be made within the applicable statutory timeframe.
If you have not received your refund after a reasonable period following confirmation from us, please contact:
Order Cancellations
If you wish to cancel an order before it has been dispatched, contact us as soon as possible at businessclever0@gmail.com.
We cannot guarantee that an order can be cancelled once processing or fulfilment has started.
If the order has already been dispatched, you may need to follow the return procedure described above.
Contact Us
For questions about returns, refunds or cancellations:
LORAVEN
London, United Kingdom
Email: businessclever0@gmail.com
Phone: +44 7882 763985