Terms of service

Welcome to LORAVEN.

The terms “LORAVEN,” “we,” “us,” and “our” refer to LORAVEN, a trading business based in London, United Kingdom.

LORAVEN operates this website and online store, including all associated information, content, features, tools, products and services offered through the website (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies referenced on our website, govern your use of the Services and any purchases made through LORAVEN.

By accessing our website, creating an account, placing an order or otherwise using the Services, you agree to these Terms.

If you do not agree with these Terms, please do not use the Services.

Nothing in these Terms affects any statutory rights available to you under applicable consumer law.

 

 

SECTION 1 — ELIGIBILITY AND ACCOUNTS

You must be legally capable of entering into a binding contract to place an order through our website.

If you create a customer account, you are responsible for:

  • Providing accurate and current information

  • Maintaining the confidentiality of your login details

  • Keeping your account information updated

  • All activities carried out through your account

You must not transfer, sell or misuse your customer account.

If you believe your account has been accessed without authorization, please contact us immediately.

 

 

SECTION 2 — OUR PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, specifications, colours, pricing and other information displayed on our website are accurate.

However, product colours and appearance may vary slightly depending on:

  • Your screen

  • Device settings

  • Lighting

  • Manufacturing variations

  • Product updates

Images are provided for illustrative purposes and should be considered together with the written product description.

We may update, modify or discontinue products at any time.

Product availability is not guaranteed.

We may also limit quantities available for purchase where reasonably necessary.

Products supplied to UK consumers remain subject to applicable statutory rights, including requirements that goods be as described, of satisfactory quality and fit for their intended purpose where applicable.

 

 

SECTION 3 — FITNESS AND WELLNESS PRODUCTS

LORAVEN sells products relating to sport, fitness, active living, recovery and wellness.

Information provided on our website is for general product and informational purposes only and should not be treated as medical advice, diagnosis or treatment.

Always:

  • Read product instructions before use

  • Use products only for their intended purpose

  • Follow applicable safety guidance

  • Stop using a product if it appears damaged or unsafe

If you have a medical condition, injury, are pregnant, are recovering from surgery or have concerns about whether a particular exercise or wellness product is appropriate for you, seek advice from an appropriately qualified healthcare professional before use where necessary.

Nothing in this section limits our responsibility for products where liability cannot lawfully be excluded.

 

 

SECTION 4 — ORDERS AND CONTRACT FORMATION

When you place an order through LORAVEN, you are offering to purchase the selected products subject to these Terms.

After placing an order, you may receive an automated order confirmation email.

An automated acknowledgement does not necessarily mean that your order has been finally accepted.

We reserve the right to decline an order before acceptance where reasonably necessary, including where:

  • A product is unavailable

  • Pricing or product information contains an obvious error

  • Payment cannot be authorized

  • Fraud or unauthorized payment is suspected

  • Delivery to the requested destination is unavailable

  • A purchase violates applicable law or these Terms

If payment has already been collected and we cannot accept your order, we will refund the relevant amount.

Please review your order carefully before submitting it.

If you need to change or cancel an order, contact us as soon as possible at:

businessclever0@gmail.com

We cannot guarantee that changes or cancellation will be possible once fulfilment has started.

Your statutory cancellation rights and our additional return rights are explained in our Refund Policy.

Products purchased through LORAVEN are intended primarily for personal or household use unless otherwise agreed.

 

 

SECTION 5 — PRICES AND PAYMENT

Prices are displayed in the currency selected or shown on the website.

Where required by applicable law, prices will include applicable taxes or clearly indicate how relevant taxes will be calculated.

Any applicable:

  • Delivery charges

  • Duties

  • Import taxes

  • Customs charges

  • Other unavoidable charges known to us

will be disclosed where required before you complete your purchase.

International customers may be responsible for import duties, taxes or customs fees charged by their local authorities unless otherwise stated.

We may change product prices at any time.

However, changes will not normally affect orders that we have already accepted.

Promotional discounts may be subject to separate conditions, including:

  • Start and expiry dates

  • Minimum spend

  • Product exclusions

  • Customer eligibility

  • Geographic restrictions

You agree to provide accurate billing and payment information.

By submitting a payment method, you confirm that you are authorized to use it.

 

 

SECTION 6 — SHIPPING AND DELIVERY

Delivery options, estimated delivery times and applicable shipping charges will be displayed on our website, product pages, Shipping Policy or checkout where appropriate.

Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

  • Courier delays

  • Customs processing

  • Severe weather

  • Public holidays

  • Transportation disruption

  • Incorrect customer address information

  • Events affecting fulfilment or logistics networks

We will take reasonable steps to keep you informed where a significant delay becomes known to us.

For UK consumer orders, goods generally remain at our risk until they come into the physical possession of you or a person identified by you to receive them, except where applicable law provides otherwise.

Where UK law applies and no different delivery period has been agreed, goods must generally be delivered within the applicable statutory period.

Please see our Shipping Policy for further information.

 

 

SECTION 7 — RETURNS, CANCELLATIONS AND REFUNDS

Returns, exchanges, cancellations and refunds are governed by our Refund Policy.

In addition to our voluntary 30-day return policy, customers may have statutory cancellation and refund rights depending on their location.

For eligible UK distance purchases, consumers generally have the right to notify the retailer of cancellation within 14 days after receiving the goods, followed by a further period to return the goods, subject to applicable exclusions.

These rights exist independently of any additional return period voluntarily offered by LORAVEN.

Nothing in these Terms or our Refund Policy limits your rights regarding faulty, damaged, misdescribed or otherwise non-conforming goods.

 

 

SECTION 8 — PROMOTIONS AND DISCOUNTS

From time to time, LORAVEN may offer:

  • Promotional codes

  • Limited-time offers

  • Bundles

  • Loyalty rewards

  • Gift promotions

  • Free shipping promotions

  • Affiliate discounts

  • Other special offers

Unless otherwise stated:

  • Promotions cannot be exchanged for cash

  • Promotions may have eligibility conditions

  • Certain products may be excluded

  • Promotions may not be combinable with other offers

  • Expiry dates and minimum order values may apply

We reserve the right to withdraw or correct a promotion where there has been an obvious error, misuse, fraud or technical issue, subject to applicable law.

 

 

SECTION 9 — GIFT CARDS

Where available, LORAVEN gift cards may be used for eligible purchases through our store.

Gift cards:

  • Have no cash redemption value except where required by law

  • Must be kept secure by the recipient

  • May be subject to terms displayed at the time of purchase

We are not responsible for unauthorized use of a gift card where the code has been disclosed or lost, except where required by law.

 

 

SECTION 10 — INTELLECTUAL PROPERTY

Unless otherwise indicated, the content made available through the LORAVEN website, including:

  • LORAVEN branding

  • Logos

  • Website design

  • Text

  • Graphics

  • Photography

  • Videos

  • Product presentation

  • Icons

  • Written content

is owned by, licensed to or lawfully used by LORAVEN and is protected by applicable intellectual property laws.

You may use the website for your own lawful, personal and non-commercial purposes.

You must not, without appropriate authorization:

  • Copy

  • Reproduce

  • Republish

  • Distribute

  • Modify

  • Sell

  • Commercially exploit

protected LORAVEN content.

Third-party brand names and trademarks remain the property of their respective owners.

Shopify and its associated marks belong to Shopify or its licensors.

 

 

SECTION 11 — THIRD-PARTY TOOLS AND SERVICES

Some features available through our website may be provided by third-party service providers.

These may include services relating to:

  • Payments

  • Live chat

  • Reviews

  • Loyalty programs

  • Order tracking

  • Returns

  • Affiliate marketing

  • Analytics

  • Email marketing

  • Currency or language functionality

Your use of certain third-party services may also be governed by the provider's own terms and privacy practices.

We are not responsible for independent third-party services to the extent permitted by law, but nothing in this section removes any responsibility that LORAVEN has directly to you under applicable consumer law.

 

 

SECTION 12 — THIRD-PARTY LINKS

Our website may contain links to external websites or services operated by third parties.

These links may be provided for convenience or additional information.

We do not control third-party websites and are not responsible for their content, availability or independent privacy practices.

You should review the applicable terms and policies before purchasing from or sharing personal information with an external website.

 

 

SECTION 13 — SHOPIFY

Our online store is hosted and supported by Shopify.

Shopify provides the technology that allows us to operate our online store.

However, purchases made directly through the LORAVEN store are transactions between you and LORAVEN.

Shopify is not the seller of LORAVEN products unless expressly stated otherwise.

Your use of Shopify-powered functionality may involve Shopify processing certain personal information as explained in our Privacy Policy and Shopify's applicable privacy information.

 

 

SECTION 14 — PRIVACY

Your privacy is important to us.

The way LORAVEN collects, uses, stores and shares personal information is described in our Privacy Policy.

Because our store is powered by Shopify and may use additional third-party services, certain information may also be processed by Shopify and service providers acting on our behalf.

Please review our Privacy Policy before using the Services.

 

 

SECTION 15 — REVIEWS, FEEDBACK AND USER CONTENT

You may have the opportunity to provide:

  • Product reviews

  • Testimonials

  • Photographs

  • Comments

  • Suggestions

  • Other feedback

You confirm that content you submit:

  • Is accurate to the best of your knowledge

  • Does not infringe another person's rights

  • Is not unlawful, threatening, abusive or defamatory

  • Does not contain malware or malicious code

  • Does not intentionally mislead other customers

Where you voluntarily submit content for publication, you grant LORAVEN a non-exclusive, worldwide, royalty-free right to display, reproduce and use that content in connection with operating and promoting LORAVEN, subject to applicable privacy and consumer protection law.

Where reviews are incentivized, gifted or otherwise subject to disclosure requirements, appropriate disclosures should be made.

We may moderate or remove user content where reasonably necessary.

 

 

SECTION 16 — ERRORS AND INACCURACIES

Despite reasonable efforts, information on our website may occasionally contain:

  • Typographical errors

  • Incorrect pricing

  • Incorrect stock information

  • Product description errors

  • Promotional errors

  • Shipping estimate errors

We may correct errors and update information when reasonably necessary.

If an error affects an order you have already placed, we will contact you where appropriate and explain the available options.

Nothing in this section allows us to remove rights available to consumers under applicable law.

 

 

SECTION 17 — PROHIBITED USES

You must not use our website or Services:

  • For unlawful purposes

  • To commit or facilitate fraud

  • To infringe intellectual property rights

  • To harass, threaten or abuse another person

  • To transmit viruses or malicious software

  • To interfere with website security

  • To attempt unauthorized access to systems or accounts

  • To harvest personal information unlawfully

  • To send spam or unauthorized promotional communications

  • To impersonate another person or entity

  • To scrape or systematically extract website content in breach of applicable law or our rights

  • To interfere with the normal operation of the Services

We may restrict or suspend access where we reasonably believe the Services are being misused.

 

 

SECTION 18 — AVAILABILITY OF THE WEBSITE

We aim to keep the website available and functioning correctly.

However, we do not guarantee uninterrupted access at all times.

We may temporarily suspend or restrict parts of the Services for:

  • Maintenance

  • Security

  • Technical updates

  • Operational changes

  • Circumstances outside our reasonable control

Where practical, we will seek to minimize disruption.

 

 

SECTION 19 — DISCLAIMER AND STATUTORY RIGHTS

Nothing in these Terms excludes or restricts rights that cannot legally be excluded.

Where you are a consumer, your statutory rights remain unaffected.

In particular, nothing in these Terms is intended to exclude responsibility where doing so would be unlawful, including responsibility relating to:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where liability cannot lawfully be excluded

  • Statutory rights relating to goods

  • Any other liability that applicable law does not permit us to exclude

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or losses arising from circumstances outside our reasonable control.

If you use products for commercial or business purposes, different limitations may apply to the extent permitted by law.

 

 

SECTION 20 — INDEMNITY FOR UNLAWFUL USE

To the extent permitted by applicable law, you may be responsible for losses reasonably incurred by LORAVEN as a direct result of your unlawful use of the Services, deliberate misuse of the website or infringement of third-party rights.

Nothing in this section creates liability where doing so would be unfair or unlawful under consumer law.

 

 

SECTION 21 — TERMINATION OR RESTRICTION

We may suspend or restrict access to an account or the Services where reasonably necessary, including where:

  • These Terms have been materially breached

  • Fraud is suspected

  • Security is threatened

  • Our website or other customers are being harmed

Termination of access does not affect rights or obligations that arose before termination.

 

 

SECTION 22 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the maximum extent permitted by law.

The remaining provisions will continue in effect.

 

 

SECTION 23 — NO WAIVER

If we do not immediately enforce a right available under these Terms, that does not mean that we have waived that right.

 

 

SECTION 24 — ENTIRE AGREEMENT

These Terms and the policies expressly incorporated into them form the agreement governing your use of the Services and purchases through LORAVEN.

This does not limit any statutory rights or legal remedies that cannot lawfully be excluded.

 

 

SECTION 25 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms to another person without our agreement where our consent is reasonably required.

We may transfer our rights or obligations to another business as part of a restructuring, sale or transfer of our business, provided this does not reduce any mandatory rights you have as a consumer.

 

 

SECTION 26 — GOVERNING LAW

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you in the country in which you live.

If you are a consumer living elsewhere in the United Kingdom or another jurisdiction, you may also have rights to bring proceedings in the courts available to you under applicable law.

Nothing in these Terms removes mandatory local consumer protections that apply to you.

 

 

SECTION 27 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect:

  • Changes to our Services

  • Changes to our business

  • New website functionality

  • Changes in applicable law

  • Regulatory requirements

The latest version will be published on this page with an updated revision date.

Material changes will be communicated where required by applicable law.

Terms applicable to an existing order will generally be those in effect when that order was placed, unless the law requires otherwise.

 

 

SECTION 28 — CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us:

Trading Name: LORAVEN
Email: businessclever0@gmail.com
Phone: +44 7882 763985
Location: London, United Kingdom

Website: loraven.co