Shipping policy

At LORAVEN, we aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after your order has been placed and payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During busy periods, promotions or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times depend on your location, the product ordered and the shipping method available.

Typical estimated delivery times are:

  • United Kingdom: 5–12 business days
  • United States: 7–15 business days
  • Europe: 7–15 business days
  • Other International Locations: 10–20 business days

These timeframes are estimates only and may vary depending on the destination, courier, customs processing and other circumstances outside our control.

Shipping Costs

Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or free shipping above a certain order value.

Order Tracking

Once your order has been dispatched, you may receive a shipping confirmation email containing your tracking information.

You can also use our Track Order page where available to check the latest status of your shipment.

Please allow some time for tracking information to update after your order has been dispatched.

Multiple Packages

Some orders may be shipped separately depending on product availability or fulfilment location.

If your order contains multiple items, you may receive more than one package and tracking number.

There will normally be no additional shipping charge where an order is split by us for fulfilment purposes.

Delivery Delays

While we aim to deliver orders within the estimated delivery period, delays can occasionally happen due to circumstances such as:

  • Courier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • High order volumes
  • Transportation disruption
  • Incorrect or incomplete delivery information

If your order appears to be significantly delayed, please contact us at businessclever0@gmail.com and we will assist you.

Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at businessclever0@gmail.com.

We cannot guarantee that an address can be changed once the order has entered processing or has already been dispatched.

Additional charges may apply if an order needs to be reshipped due to an incorrect address supplied by the customer.

Lost or Missing Orders

If your tracking shows that your order has not arrived within the expected delivery period, please contact us so we can investigate.

If an order is confirmed as lost in transit, we will work with you to provide an appropriate solution in accordance with applicable consumer law.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged item and packaging

We will review the issue and help arrange an appropriate solution.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

LORAVEN does not control charges imposed by customs authorities.

Delivery Responsibility

For UK consumer orders, goods generally remain at our risk until they are delivered into your physical possession or to a person you have identified to receive them.

Contact Us

If you have any questions about shipping or delivery, please contact us:

LORAVEN
London, United Kingdom
Email: businessclever0@gmail.com
Phone: +44 7882 763985